Frequently asked questions

What's a limited edition?
A limited edition is a fixed number of identical prints. The artist directly oversees production and sets the edition size. When an edition is sold out, it is no longer available.

What is a Tappan Collective Limited Edition?
A Tappan Collective Limited Edition is an exclusive limited edition print produced by Tappan Collective in collaboration with the artist. We use premium archival inks on museum quality paper.  All of our prints are available for custom framing.

How are your prints made?
All the details and materials used for each print are listed on the product detail page. For Tappan Collective Limited Editions, we use digital processes such as digital inkjet and c-prints. We also have many works of a variety of printmaking techniques, such as etching, woodcut, lithography, silk-screen and more.

How do I know that the artwork is authentic?
We ship each artwork with a Certificate of Authenticity, which is signed by the artist and a founder of Tappan Collective, to guarantee you are collecting an authentic work of art. The certificate includes the title, dimension, materials and all details of the artwork as well as edition information. 

What is MY COLLECTION?
My Collection is Tappan's custom way of allowing you to save your favorite pieces, keep track of artists and continue to build your collection. My Collection is not public, and only serves as a way to keep on your wishlist!

Why should I get my print custom framed via The Tappan Collective?
We consult with the artist to match every artwork with a suitable frame color, size and method. Our solid wood frames will beautifully compliment and protect your artwork. We aim to make the experience of buying art as easy and comfortable as possible. With the click of your mouse, your artwork will arrive at your door professionally framed and ready to hang.

What frames do you use?
We use a low-profile style. That means the face of the square-edged frame (the part that you see when looking at your art) is .75” wide. The depth (the distance from the wall to the front of the frame) is 1.25”.

Each piece arrives ready to hang with two D-rings and hanging wire already attached to allow for easy installation.

What forms of payment do you accept?
The Tappan Collective currently accepts Visa, MasterCard, Discover, and American Express.

What is your return policy?
Every return request is handled on a case-by-case basis. If you are not completely satisfied with your purchased artwork, please let us know as soon as possible and we will do our best to resolve the issue.

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